Shipping policy
Here's a Shipping Policy draft for Enfemme — ready to paste into your Shopify Policy page.
Shipping Policy – Enfemme
We aim to get your order to you as quickly and safely as possible. Please review our shipping details below.
1. Delivery Coverage
We currently deliver across Bangladesh, including inside and outside Dhaka.
2. Delivery Time
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 3–7 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
- Inside Dhaka: ৳[insert amount]
- Outside Dhaka: ৳[insert amount]
Shipping charges are calculated at checkout and may vary based on order weight, size, or promotional offers.
4. Order Processing Time
Orders are typically processed and handed over to our courier partner within 1–2 business days of confirmation. Orders placed on weekends or holidays will be processed on the next business day.
5. Courier Partners
We work with trusted courier services (e.g., Pathao, Steadfast, RedX, or Sundarban) to ensure safe and timely delivery.
6. Order Tracking
Once your order is shipped, you will receive a tracking number/confirmation via phone or message so you can follow your delivery status.
7. Cash on Delivery (COD)
- COD is available in select areas.
- For COD orders, customers may be required to pay a partial advance to confirm the order.
- Please have the exact amount ready at the time of delivery.
8. Failed Delivery
If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the order, additional shipping charges may apply for re-delivery.
9. Delayed or Lost Shipments
If your order is significantly delayed or appears lost in transit, please contact us with your order number, and we will investigate with our courier partner and update you promptly.